We only ship to addresses in the USA. Please allow 4-5 business days for delivery. You may cancel an order any time prior to shipping by emailing us by means of the contact link in the main menu. Be sure to leave your full name and contact information.
Please keep in mind that our kits come in fairly large boxes (20″ x 14″ x 14″) that cannot be easily hidden. UPS will not leave packages outside residences when no one is home. Please ship to an address where you (or someone you trust) can receive the package(s), or include instructions as to where the package(s) can be safely left.
We offer a 30 day guarantee with full refund and free return shipping on all of our kits within 30 days of delivery. If you are not 100% satisfied with your kit, you can request a refund via the contact link in the main menu. We will issue you a return shipping label and packing slip for you to print. Please repackage all items in the same shipping box, include the return slip inside, seal it, remove the old shipping labels from the box, and attach the new labels. We will arrange for UPS pick up. Portland Earthquake Kits will issue a refund credited to your debit or credit card within 30 days of receiving and reviewing the contents of the returned package, provided that all items are accounted for. Refunds will only be allowed for complete kits.
Due to the importance of these items during an emergency, we ask our customers to check all items when you receive them. If an individual item is damaged or deemed unsatisfactory for any reason, PEK will exchange the item for the same or substantially similar item from our inventory free of charge. In order to send an item back, please follow the same instructions for returning a full kit. We will ship you a replacement within 30 days. In the event that we are not able to replace an item for any reason, we will issue a refund credited to your debit or credit card.
We do not offer customized kits at this time, and we are unable to process requests to include or exclude individual elements. Similarly, if you are unhappy with one or more of the items in your kit, you may return the entire kit for a refund, but we do not issue refunds for individual items. Customized kits for government, corporate, or academic customers buying in larger quantities can be requested by contacting us via the contact link on our main menu.
Trauma kits and other items purchased individually from our store can be replaced or refunded within 30 days free of charge.